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Privacy Policy
Last updated: 30 October 2026
1. Who We Are
Our website address is https://www.nourishsoaps.com.
Nourish Soaps respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains what personal information we collect, how we use it, who we share it with and how you can exercise your privacy rights.
For privacy-related enquiries, please contact us at sales@nourishsoaps.com.
2. Information We Collect
When you visit our website, contact us or place an order, we may collect the following information:
Your name and surname.
Email address.
Telephone or mobile number.
Billing and delivery address.
Products purchased and order details.
Payment confirmation and transaction references.
Information you provide when contacting us.
Technical information such as IP address, browser type and website usage information.
We collect only the information reasonably necessary to operate our website, process orders and provide customer support.
3. How We Use Your Information
We use your personal information for the following purposes:
To process and manage your orders.
To confirm payments and issue order confirmations.
To arrange courier deliveries.
To communicate with you about your purchases.
To respond to enquiries and resolve complaints.
To maintain accurate business and financial records.
To maintain website security and prevent fraudulent activity.
To improve our website and customer experience.
We may also use your contact information to send marketing communications where permitted by law. You can opt out of marketing communications at any time.
4. Payments
Payments made through our website are processed securely by PayFast.
When you make a purchase, relevant information such as your name, contact details, order amount and transaction reference may be shared with PayFast to process and confirm your payment.
Nourish Soaps does not store your complete credit card details, banking passwords or payment credentials.
PayFast processes personal information in accordance with its own privacy policy, which can be viewed at:
https://payfast.io/privacy-policy/
5. Delivery Information
To fulfil your order, we share the necessary delivery information with our courier service providers.
This may include your name, delivery address, telephone number and information needed to identify your parcel.
This information is shared only for the purpose of arranging and completing your delivery.
6. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with service providers who assist us in operating our business, including:
PayFast, for payment processing.
Courier companies, for delivery services.
Website hosting and technical service providers.
Other service providers where reasonably necessary to operate our business or comply with legal obligations.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security safeguards are in place.
7. Cookies
Our website uses cookies to support website functionality and improve your browsing experience.
Cookies may be used to:
Remember your shopping cart.
Maintain your shopping session.
Support secure website login.
Remember certain website preferences.
Support website functionality and performance.
Some cookies may be placed by third-party services used on our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart and checkout functionality.
8. Comments and Website Accounts
If visitors leave comments on our website, we collect the information provided in the comments form, together with the visitor's IP address and browser information to assist with spam detection.
If visitors create an account, we store the personal information provided in their account profile.
Registered users can view, edit or request correction or deletion of their personal information, subject to applicable legal and record-keeping requirements.
Website administrators may access customer account and order information where necessary to operate the business.
9. Embedded Content
Articles or pages on our website may include embedded content from other websites, such as videos, images or articles.
Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party websites may collect information about you and use their own cookies and tracking technologies. Their privacy practices are governed by their respective privacy policies.
10. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting legal and financial record-keeping obligations.
Order and transaction information may be retained for the periods required by applicable South African legislation.
Comments and their associated metadata may be retained indefinitely where necessary for website administration and moderation.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is restricted to those who need it to perform their duties.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
In accordance with applicable South African privacy legislation, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Object to direct marketing communications.
Lodge a complaint with the Information Regulator.
Some information may need to be retained where required by law.
13. Where Your Information Is Processed
Personal information may be processed by our website hosting provider, payment service providers and other service providers.
Some service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable privacy legislation.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal requirements.
The latest version will always be available on our website.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Nourish Soaps
Email: sales@nourishsoaps.com
Website: https://www.nourishsoaps.com
We will do our best to address your concerns promptly and respectfully.