Our soaps are individually handmade.

Small variations in weight, dimensions, colour, shape and appearance may occur between different deliveries, production batches and fragrance varieties.

These variations are a natural characteristic of handmade soap and are not considered faults or grounds for a return or refund on their own.

Please check your order as soon as it arrives.

Any discrepancy involving the number or type of soaps received should be brought to our attention within 7 days of receiving your delivery.

Please include your order number and a description of the issue. Photographs may also be helpful when investigating a query.

We will investigate the matter and, where an error has occurred on our part, arrange an appropriate resolution.

This notification period does not limit any rights you may have under applicable consumer protection legislation.

We take great care in producing and packaging our soaps.

We are generally unable to accept returns simply because a customer changes their mind or prefers a different fragrance, except where a cancellation or return is permitted or required by applicable law.

For hygiene and product safety reasons, soaps that have been used cannot ordinarily be returned or refunded, subject to any statutory consumer rights that may apply.

If you are unhappy with a product, we would genuinely appreciate hearing from you. We welcome feedback and will always do our best to understand your concerns.

If your order arrives damaged, or you receive a product that is defective or does not comply with the requirements of the Consumer Protection Act, please contact us.

Please provide:

Your order number.

A description of the problem.

Photographs of the damaged or defective product, where relevant.

Where a product is found to be defective or otherwise not compliant with applicable consumer protection requirements, we will provide the appropriate remedy in accordance with South African law. This may include a repair, replacement or refund, as applicable.

Certain online purchases are subject to a statutory cooling-off period under the Electronic Communications and Transactions Act.

Where applicable, customers may cancel a qualifying online transaction within seven days of receiving the goods, subject to the provisions and exceptions in that legislation.

Where a statutory cancellation right applies, the relevant refund and return arrangements will be handled in accordance with the law.

Where a refund is approved or required by law, it will generally be processed through the original payment method where possible.

Refund processing times may depend on the payment provider and banking institution.

Where legislation specifies a refund timeframe, we will comply with the applicable requirements.

Nothing in this policy is intended to exclude, restrict or override any rights customers may have under the South African Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable legislation.